Why ice dams form on Connecticut roofs, what actually prevents them, and what to do about the one you have right now.
An ice dam is a plumbing problem caused by a thermal problem. Heat escaping from the living space warms the roof deck, melting the snow on the upper roof. That meltwater runs down to the eaves — which sit beyond the heated house and stay below freezing — and refreezes into a ridge of ice. More meltwater pools behind the ridge, and because shingles are designed to shed water downward, not to hold back standing water, it works its way under the shingles and into the house. The stain on the ceiling is the last symptom, not the first.
First, protect the interior: move valuables, catch drips, and note where water enters — that tells the roofer where the dam is working. Outside, do not chip at the ice with a hammer or axe; you'll break shingles and create leaks worse than the dam. A roof rake can clear snow from the lower roof from the ground, and calcium chloride in a stocking laid across the dam can open a drainage channel — but both are stopgaps. The permanent fix is the system above, and the right time to install it is at replacement, when the roof is already open.
Heat cables have their place on specific problem roofs, but they treat the symptom, use electricity all winter, and fail at the worst times. If a contractor's whole ice-dam plan is cables, get a second opinion from someone who will talk about insulation, air sealing, and shield.
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